Returns Policy

If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or an exchange. Please retain all packaging until you are sure you wish to keep your items.  Should you wish to return an item to us please repack it with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes. This does not affect your statutory rights.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Avant Garde for use within six months.

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01246 583888 or via email at sales@avantgardeofbaslow.com. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Returns can take up to twenty one days to be processed, especially during busy periods.

Please note refunds for items bought as gifts can only be refunded to the original purchaser and if you decide to swap or exchange an item we cannot stop the original purchaser from knowing.

Should you wish to return an item from Accessories Range it must be in its original packaging and please note earrings are not returnable for hygiene reasons.